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Shipping Policy
Thank you for shopping at Esemele.
We are committed to delivering your order as quickly and safely as possible.
Processing Time
- Orders are processed within 1–3 business days after payment has been confirmed.
- Orders are not processed or shipped on weekends or public holidays.
If we experience a high volume of orders, processing times may be slightly delayed.
Shipping Time
Estimated delivery times:
- Lithuania: 1–3 business days
- European Union: 3–10 business days
- Other countries: 7–20 business days
Delivery times are estimates and may vary depending on your location and the courier service.
Shipping Costs
Shipping costs are calculated at checkout based on your delivery address.
Free shipping is available on orders over €40.
Order Tracking
Once your order has been shipped, you will receive a confirmation email with tracking information (if available).
Customs & Import Duties
For orders shipped outside the European Union, customs fees, taxes, and import duties may apply.
These charges are the responsibility of the customer.
Delivery Delays
We are not responsible for shipping delays caused by:
- courier companies;
- customs clearance;
- severe weather conditions;
- strikes;
- other events beyond our control.
Incorrect Shipping Address
Please ensure your shipping address is correct before placing your order.
We are not responsible for orders delivered to an incorrect address provided by the customer.
Damaged or Lost Packages
If your order arrives damaged or appears to be lost in transit, please contact us as soon as possible.
Email: info@esemele.lt
We will work with the courier to resolve the issue as quickly as possible.
Contact Us
If you have any questions regarding shipping, please contact us:
Esemele