Return & Refund Policy

At Esemele, we want you to be completely satisfied with your purchase. If you are not entirely happy with your order, we're here to help.

Returns

You have the right to return your order within 14 days of receiving it, without providing a reason, in accordance with applicable European Union consumer protection laws.

To be eligible for a return:

• The item must be unused, unworn, and in its original condition.
• All original tags must still be attached.
• The item must be returned in its original packaging where possible.
• Proof of purchase (order confirmation or receipt) is required.

Non-returnable items

For hygiene and safety reasons, we cannot accept returns of:

• Gift cards
• Personalized or custom-made products
• Items damaged due to misuse
• Products returned without original tags

Refunds

Once we receive and inspect your returned item, we will notify you of the approval or rejection of your refund.

If approved, your refund will be processed to your original payment method within 14 days after receiving the returned goods.

Shipping costs are refunded only where required by applicable law.

Return shipping

Unless the product is faulty, damaged, or incorrectly delivered, the customer is responsible for the cost of returning the item.

We recommend using a tracked shipping service, as we cannot guarantee receipt of returned parcels.

Damaged or incorrect items

If your order arrives damaged, defective, or you receive the wrong item, please contact us within 48 hours of delivery.

Please include:

• your order number,
• a description of the issue,
• clear photographs of the product.

We will resolve the issue as quickly as possible by offering a replacement, exchange, or refund.

Exchanges

We currently do not offer direct exchanges.

If you would like a different size or colour, please return the original item and place a new order.

How to request a return

To initiate a return, please contact us at:

Email: info@esemele.lt

Please include:

• Order number
• Your full name
• Reason for return (optional)
• Photos if the item is damaged

We will provide you with further return instructions.

Contact

If you have any questions regarding returns or refunds, please contact us:

Esemele

Email: info@esemele.lt